Shipping policy

Shipping & Order Policy

We are committed to delivering your orders safely and efficiently from Pakistan to the UK and worldwide. Please review our policy carefully before placing an order.

Order Processing

• All orders are processed only after receiving 100% advance payment.

• Customised orders require a minimum of 70% advance payment to begin processing.

• Processing time may vary depending on order type and customization requirements.

Shipping

• We offer worldwide shipping, including the UK and other international destinations.

• Delivery timeframes may vary based on location, customs clearance, and courier services.

• Once dispatched, customers will receive tracking details to monitor their shipment.

Customised Orders

• Customised clothing is made specifically according to customer specifications.

• No exchanges or refunds are available for customised orders under any circumstances.

Regular Orders – Size Exchange

• Size exchange is available only for regular (non-customised) orders.

• Requests for size exchange must be made within 14 days of receiving the order.

• Items must be unused, unwashed, and in original condition for exchange approval.

Refund Policy

• Refunds are only applicable if the product is received in a damaged, destroyed, or burnt condition.

• In such cases, customers must notify us immediately with clear proof (photos/videos) upon delivery.

General Conditions

• We do not offer refunds or exchanges for change of mind, dislike, or incorrect selection.

• All policies are designed to ensure fairness while maintaining product quality and hygiene standards.